How to Delete
Your SoloWise Account

1. Use the SoloWise Web App

This option does not require downloading the app from the app store. Instead, using our web app allows access to your account through a web browser, just like this website.

Sign in to your SoloWise account, open Settings in the main menu, and select Delete Your Account.

2. Contact SoloWise Member Support

If you cannot access your account, submit a deletion request through our Contact Form or send an email directly to our Member Support Team.

When your SoloWise account is deleted, we delete the account and the data associated with it from our active systems, including:

• Account profile, login credentials, contact information, preferences, and notification tokens
• Emergency Contacts and Partner connections
• Places, Routes, Vehicles, Kids, and Pets
• Timers, check-in records, alarm records, and related notification information
• Breadcrumbs, saved coordinates, and other location data associated with the account
• Subscriptions: Deleting your SoloWise account cancels automatic renewal of any active SoloWise subscription. Payments already made are not refunded.

Your SoloWise login will no longer work after the deletion is completed.

Limited information may remain temporarily or be retained where reasonably necessary:

• Backup copies: Deleted data may remain in encrypted system backups for up to 30 days, after which those backups are overwritten or deleted.
• Billing and transaction records: Limited subscription, payment, tax, and accounting records may be retained for up to seven years.
• Security and compliance records: Limited audit, fraud-prevention, abuse-prevention, and security logs may be retained for up to 30 days.
• Communication-provider records: Email, SMS, and voice-delivery records may remain temporarily with service providers used to deliver SoloWise notifications, subject to their applicable retention settings and legal obligations.

Any retained information will not be used to operate an active SoloWise account or for marketing.

Account-deletion requests are normally processed immediately through the app or up to 24 hours through an email request. Data remaining in backups or third-party delivery systems will be removed according to the retention periods described above.