SoloWise offers phone support for our Platinum members. For other membership plans, help and support is provided through this contact form and email. We also offer live chat support during business hours.
Support and FAQs
Contact the SoloWise Member Care Team
Get in touch with us with questions about your account, signing-up, or anything about SoloWise.
Trusted by people who value independence and safety.
Aging adultsliving independently
Lone workersat remote job sites
Outdoor adventurerson any trail or trip
Solo travelersvirtually anywhere in the world
We're here to help.
Submit this contact form, and one of our team members will reply to you as quickly as possible. Your name, email address, and a short message are required. Your phone number is optional.
Clear answers
Frequently asked questions
Yes, emergency contacts can also reach our support team through this form.
No. SoloWise is a planned check-in system, not a search-and-rescue or emergency response service. It helps people who live, travel, or work alone to schedule check-ins in advance and automatically notifies contacts only if a check-in is missed.
Yes and no. An internet connection is required to initially set a check-in time in the SoloWise app. Once a check-in time is saved, it is stored on the SoloWise servers, not on your phone. All alert notifications are sent directly from SoloWise, so your phone does not need a connection for the alerts to be sent. If something goes wrong while you're in a remote location, you're still covered.
Location tracking is entirely optional. You get to choose when and where your location is saved.
No. Your emergency contacts do not need to know when check-ins are scheduled. They are only notified if you miss a scheduled check-in.
Yes. SoloWise works for individuals, pairs, and small groups. Multiple people can be included on the same check-in, so alert reports reflect everyone that is involved.
Yes. You can check in early or adjust your plans at any time.
No. All SoloWise premium plans are billed on a monthly basis, and there are no long-term contracts. You remain in full control of your subscription and can change or cancel your plan at any time.
You can find detailed instructions on deleting your account on the Delete Account page.
SoloWise is currently available as a web-based app, which means you can start using it immediately — no app store required.
Simply visit app.besolowise.com on your phone, tablet, or computer and create an account. From there, SoloWise runs in your web browser just like any other modern app.
That said, SoloWise can also be installed on your device for a more app-like experience:
- On Android (Chrome or other Chromium browsers): When you visit SoloWise, you'll see an option to "Install app" or "Add to Home Screen." This installs SoloWise as an icon on your device, opens it in its own window, and removes normal browser distractions—very similar to a native app.
- On iPhone / iPad (Safari): You can use Share → Add to Home Screen to place SoloWise on your home screen for quick access.
Native Android and iOS apps are planned and coming, but we intentionally launched SoloWise first as a universal web app. This allows everyone—regardless of device—to access the same features immediately, while we continue refining and stabilizing the platform before app store releases.
In short:
- You can use SoloWise right now
- You can install it on your device today
- Full native app store versions are on the way
This approach ensures reliability, consistency, and the fastest path to delivering a dependable personal safety check-in platform.
Start for free.
Upgrade when you need more.
No credit card required to start your free account. Choose the plan that fits your needs today and change your plan as your needs evolve.
Responsibility & Limitations
SoloWise is designed to reduce uncertainty and response time when something goes wrong, but it cannot eliminate risk, replace personal judgement, or guarantee outcomes. It depends on proper setup, realistic check-in schedules, and reliable contact information. Like any system, it is only effective when used thoughtfully and as intended.
SoloWise does not replace emergency services, medical care, or common sense. It works by escalating missed expectations to the right people, who can then decide how to respond. Conditions such as connectivity, device availability, and human response time all play a role. By acknowledging these limits openly, SoloWise aims to be a dependable layer of support — not a promise of safety under all circumstances.