Accept or decline the request
Follow the link in the email to review the request and choose whether to accept or decline.
The SoloWise Emergency Contact Role
Learn what to expect and how you can help if your friend or loved one misses a check-in.
No account registration or download required
Trusted by people who value independence and safety.
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Lone workersat remote job sites
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Getting Started
When someone adds you as an emergency contact, SoloWise emails you a request. Here’s how to respond and prepare.
Choose additional ways to receive alerts
After accepting, you'll be prompted to opt in to text messages and automated voice calls, giving SoloWise additional ways to reach you.
Make an emerengency plan together
Talk with the person who added you about their check-ins and what they would like you to do if you receive an alert.
When and Why You'll Be Notified
SoloWise will notify you when your associated member misses a scheduled check-in or activates an SOS.
A Missed Check-in
If your associated SoloWise member doesn't check in to a scheduled Timer, and the Timer reaches its alert stage, SoloWise automatically notifies the selected contacts. A missed check-in does not necessarily mean an emergency has occurred, but it deserves your attention and follow-up.
SOS Activation
If your associated SoloWise member activates an SOS signal, SoloWise automatically alerts all of their confirmed emergency contacts. This is a direct signal that they're actively requesting help, rather than an alert triggered by a missed check-in.
SoloWise will send alerts to you via email by default. You may also opt-in to receive your alerts via text message and/or automated-voice calls.
What to Do When You Receive an Alert
Give the alert your prompt attention. A missed check-in may have a simple explanation, while an SOS signals that the person is requesting help immediately.
1
Review the alert and emergency report
Check whether the alert concerns a missed check-in or an SOS. Review the available details about the person, their plans, and their location. Pay attention to when any location information was recorded.
2
Try to reach the SoloWise member(s) on the report
Call or text them to find out whether they're safe or need assistance. Use any response plan you've agreed on in advance.
3
Coordinate with other emergency contacts
If the emergency report lists other contacts, use their contact information to coordinate your response and share what you learn. Be clear about who is taking each action, rather than assuming someone else is responding.
If you confirm they're safe: Remind the SoloWise member to check in with SoloWise to resolve the alert. Inform the other contacts you've been coordinating with. Emergency contacts cannot resolve an alert on the member's behalf.
4
Get emergency help when needed
If you believe the person may be in danger or need urgent assistance, contact emergency services immediately. Share the alert and relevant information from their emergency report.
If the situation appears urgent, seek emergency help immediately — you do not need to complete these steps in order.
Make a Plan Together
A short conversation now can help you respond with more confidence if an alert arrives.
Talk with the SoloWise member who chose you about:
- Their routines and plans.
Understand when they use SoloWise and what their check-ins relate to, such as daily life, working alone, or a trip. - How to follow up.
Agree on the best ways to reach them and who nearby might be able to check on them safely. - Details that could help.
Discuss relevant information they’re comfortable sharing, such as home access instructions, medical needs, or children and pets who may need care. Encourage them to keep their SoloWise information current. - Your availability.
Let them know when you’ll be traveling, out of service, or otherwise unavailable so they can plan for another contact to help.
Clear answers
Frequently asked questions
No. You can accept an emergency contact request and receive alerts without downloading an app or creating a SoloWise account.
Yes. You can still help by trying to contact the person to confirm their safety, coordinating with other nearby contacts, and calling emergency services in their location if needed. Discuss how you can help before an alert occurs.
No. SoloWise alerts the member's emergency contacts; it does not directly contact emergency services. If the situation requires emergency assistance, you will need to contact emergency services serving the member's location.
Ask the member to check in with SoloWise to resolve the alert. Also, inform any other contacts you've been coordinating with. Emergency contacts cannot resolve an alert on the member's behalf.
If you still have your original emergency contact request email, use its decline link to withdraw, even if you previously accepted. Alternatively, email SoloWise support from the email address registered for you as a contact. Let your associated SoloWise member know, so they can register another emergency contact.
Stay independent.
Stay connected.
A simple check-in routine for our members. Reassurance for the people who care about them.
Responsibility & Limitations
SoloWise is designed to reduce uncertainty and response time when something goes wrong, but it cannot eliminate risk, replace personal judgement, or guarantee outcomes. It depends on proper setup, realistic check-in schedules, and reliable contact information. Like any system, it is only effective when used thoughtfully and as intended.
SoloWise does not replace emergency services, medical care, or common sense. It works by escalating missed expectations to the right people, who can then decide how to respond. Conditions such as connectivity, device availability, and human response time all play a role. By acknowledging these limits openly, SoloWise aims to be a dependable layer of support — not a promise of safety under all circumstances.